Kimberly K Vmk
map-marker Whiting, New Jersey

Returning hover board, doesn't work right

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It rolls tilts forward not right it is not good I want to return it. My 6 year olds twin brother has had a hover 1 that works great. We bought the go cart start Hme t fir both and this hover star doesnt even work with thst
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Cons:
  • Broken

Preferred solution: Full refund

User's recommendation: This one was not good

Anonymous
map-marker Commerce, Texas

Can't get PROMISED REFUND

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I've written your company 22 emails and have received 10 responses. I sent back the UNUSED Hoverboard 360 on January 28, 2016. It was received by your company on Feb.4, 2016. This was NEVER taken out of the box. I've sent all completed forms and proof of the receipt of the mailing from the Post Office. The last email from your Refund Authorizations was on Mar. 17, 2016 stating "Hello, You should receive your refund of your purchase by next week. Thank you for your patience Best Regards, Returns Department Hoverboard 360" Today is April 8, 2016 which is 22 days from that email and 65 days in your possession. I'v honored my obligations, PLEASE HONOR YOURS!!!!!!
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Cons:
  • Promised refund never came
Reason of review:
Problems with payment
1 comment
Guest

Same here from trying to get a refund for recalled Hoverboard. They said they accepted the refund but can't confirm receipt of payment?!?!

How is that possible when they have my receipt, invoice and shipped hoverboard to me!

Anonymous
map-marker Hollywood, Florida

Online scamming

Appears to be working out of a clothing factory in NY. Using international shipping of fur, etc, and using these ships to transport foreign hoverboards. Do not buy from them. Took weeks to get product, then weeks to return, and now 35 days later, they claim they cannot give me my money back, because my credit card company "won't allow it" ! We cannot allow companies like this to get away with taking of all this money from us. Let's move this urgency to the next level.
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Loss:
$400
Reason of review:
NO refund as promised (have emails)

Preferred solution: Full refund

Rockford Hfs
map-marker Lackland Air Force Base, Texas

Hoverboard360 Return Policy Review from Lackland Air Force Base, Texas

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Very shady and dishonest business. They do not have a return policy on their website and do not disclose this at the time of purchase either but if you decide to return the item, they'd charge you 15% restocking fee. They make you believe their product is made in US but it is actually made in China and shipped from Hong Kong but somehow have an Arizona address on it as well. Do not buy anything from these dishonest people.
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Reason of review:
Poor customer service

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